Refund policy

 

Southern Sassy gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a full refund within 30 days from the date your order shipped.  You can start your return here.  

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Monogrammed
  • Personalized
  • Lingerie 
  • Jewelry
  • Skin Care products
  • Makeup
  • Hair Accessories 
  • Hosiery
  • Doorbusters
  • Liquid product (i.e., hand sanitizer, body lotion, self-tanner etc.), 
  • Items Marked Final Sale

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

 


Defective Items

  • If you have received a defective item, please contact customer care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

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